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Young man walking with an elderly man


Working with carers, care homes, and people who require care in Newcastle upon Tyne and nationwide, Smile Care Agency Ltd is the team to trust when you need compassionate care.

Find A Carer Near You

Working with carers, care seekers, and people who require care in "Sunderland, South Shields, North Shields" to "Newcastle", surrounding cities and Nationwide

Dementia care, Autism care, Respite care, Elderly Care, Post operative care,


With an aging population, high quality care is becoming more and more important, and Smile Care Agency aims to connect some of the best carers in the country with people who need the peace of mind and practical support that comes from working with a truly excellent carer.


The carers we work with can offer care services that include daily or weekly visits, respite care, overnight stays and even live-in support. All care packages are tailored to your needs, with dignity and respect at the heart of all we do. Our services include shopping, chores, money management, advocacy, companionship and day to day support. If you're making the step into independent living or returning home from hospital and need some help around the house, our self-employed carers can assist you. If you're seeking home nursing or respite care for a loved one, you can rest assured that we'll keep you informed and work alongside you to achieve that goal.


If an emergency has occurred and you're left needing urgent care for a loved one, we offer a quick response and reliable, understanding nurses. We follow your care routine and deliver the same standards of home care that you would yourself.


If you have a relative who needs round the clock care but you don't want to move them into residential care, We can introduce you to highly qualified live-in support staff who can provide the support you need. Moving from care or hospital to independent living? We're here 24/7 to help you make the transition and adjust to home life.


We also work with care providers, connecting you with the personnel you need. Need care staff for your home? Too busy to deal with interviews and applications? We've got fully vetted, qualified and experienced staff waiting to take up your vacancy. Need extra care support alongside your regular nursing team? Looking for extra help with palliative care at home, at the hospice or in residential care? Our nurses and healthcare assistants are here for you.


Carer helping an elderly person in a wheelchair


The easiest way to access our service, as either a carer looking for clients, or a potential service user, is through our app, available for both Apple and Android devices.

Apple App Store
Google Play Store


Living independently at home is something most of us would like to do for as long as possible. However, there are times when we all need a little support with daily living tasks such as shopping or washing and any other care needs personal care, dressing/undressing, feeding, meal preparations, and more. We can help you to ensure that those needs are met.

Close up of two people holding hands


The needs of elderly people and their families are at the heart of everything we do. Our core focus is on inspiring companionship while providing the highest quality of service. We are convinced that choosing the right care doesn’t need to be a burden. Smile Care Agency specialises in helping people select the right service for their loved ones via our introductory care service. Whatever the needs of you and your family, you’ll be well cared for with our experienced self-employed carers.

A carer tying an older man's shoes


With Smile Care Agency, you can take your pick from any of the services we provide, ensuring you get precisely the care package that meets your needs. You can even opt for a round-the-clock carer living with you at home, or maybe support overnight when you may need it most. Contact us today to find out more about our care and other services we provide, or download our app on Google Play Store or Apple App Store. All our staff are expertly trained.

Close up of medicines being sorted into a pill caddy


This service is aimed at those whose age means they can no longer travel alone. The service includes:

  • Taking charge of all travel details, administering rest stops, pushing a wheelchair, carrying luggage and help with toilet breaks if required.

  • Picking you up at your home or meeting you at your departure airport.

  • Providing assistance with all aspects of your trip – from baggage handling, check-in, and security through to the flight and all the way through to baggage claim.

  • Accompanying you throughout an entire trip, providing assistance from beginning to end.

  • Staying in contact with your family throughout the trip to ensure that they know and are confident that you are receiving the proper care.

  • What does your introductory service offer?
    Access to a pool of skilled and experienced carers. Gelp with everyday tasks, social activities, or personal care You are at the center of your own care and support at all times 24/7 support from a dedicated and highly trained, fully vetted self-employed care professional Support from your chosen carer, who will become part of the family
  • What does it cost?
    Each carer who has been verified and cleared to use our platform has a set rate on their profile which includes all taxes. They are all registered with HMRC as self-employed, enabling them to pay for their PAYE. We charge a 15% fee for marketing their services, and other admin fees. The cost of using our introductory care service is quite low, making it more cost effective than a traditional domiciliary agency or care home.
  • What are the benefits?
    Our introductory model of care has provided hours of care to UK families since 2017. Smile Care Agency introduced this model to give families choice, transparency and control over their care and to help build a relationship with the carer directly, with an emphasis on continuity. The CQC does not regulate introductory models of care, but you can rest assured that we apply the same strict standards of carer selection and vetting. Smile Care Agency understands that the best place for our loved ones to live and enjoy their lives is in the environment they know best, as this feels more comfortable. We can help people stay in their homes. We created this platform to enable care service seekers to find the suitable carers who matches the needs of their loved ones.
  • How does the process work?
    Our introductory service helps you find the best carer and gives you full control, affordability, and flexibility. Free phone consultation to discuss care needs Daily support and advice from our care staff Search for and view approved carers online We help you find, shortlist and choose your carers Create and manage your care together with your chosen carer Review your bookings Stay informed with your care journal We provide and support you all the way, enabling you to manage this relationship. You can be assured that your carer has been thoroughly vetted, is well paid, and is motivated to provide the best care to you or your loved one. Copy of DBS checks and training certificates can be provided to you on request.
  • Is an introductory service right for me?
    This model works best when one carer can manage your loved one’s care needs. An introductory service provides better quality of life as it allows someone to stay in the comfort of their familiar environment, surrounded by your family/friends and neighbours. Having your own carer at your home makes it easier for you to see your family members and friends especially during difficult times such as those we all experienced during the pandemic.
  • What if my carer goes on holiday or is sick?
    We will help you find a replacement carer within 24 hours. Once a replacement carer has been found, a new agreement will be signed between you and the new carer. Your main carer will have to amend their invoice to ensure you do not get charged/pay twice.

“I was referred by a friend to contact Smile Care Agency Ltd when I was looking for a care company to look after my mother-in-law as we needed a break. I was impressed by the lady who answered the phone, she promised that someone will contact me, in few minutes I got a call and arranged for an assessment. Within 24 hours the service had started, very professional carers and the whole team was very supportive and helpful. We would really with no doubt recommend anyone needing care to give them a call.”

NavyPlate55, Yell review

Carer helping a woman at a meal


Contact Smile Care Agency today for compassionate care in Newcastle upon Tyne or anywhere in the UK. We work with service users, carers, and care companies. Contact us today to find out more.


0191 406 2679


Apple App Store
Google Play Store

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