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Carer pushing a woman in a wheelchair





Care is a vital job, and Smile Care Agency Ltd works with some of the country’s best self-employed carers. If you require care services in Newcastle upon Tyne or anywhere in the UK, contact us.


If you or a loved one requires some level of care, it can feel daunting to find exactly what you need – after all, it’s hard to know what is required at the start! Smile Care Agency exists to connect exceptional carers with clients who require care, and we want to make sure that everyone who chooses to make use of our service is able to find precisely the level of care that they need.


From companionship and hourly care that will provide the service user with that little bit of assistance when it matters most to live-in care that can help a client retain as much of their independence as possible, we can help you to find the right carer for the job.

Close up of a carer holding a client's hand


Our dedicated app makes it simple to find the right care provision to meet the needs of you or your loved one. It’s available for both Apple and Android devices.

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Every client is an individual. Their medical needs vary, and so do their personal preferences when it comes to care provision. We want to help you find the perfect care solution. Our self-employed carers offer a broad range of options, and will work with you to ensure that you get precisely the level of care that you need.

Young carer in the park with older woman in a wheelchair


Live-in care is a modern, full-time care solution that allows you to stay at home in familiar, relaxed surroundings with a comfortable routine and everything the way you want it. Live-in care is a realistic alternative to a care home or nursing home.

Live-in care is a special service which provides 24-hour care. It provides friendly, reliable, and highly trained private carers who will support you to stay at home by delivering excellent care services, tailored to meet your every need following consultation with you or a family member, friend or advocate.

Live-in care is designed to meet all aspects of your care, emotional and social needs. It supports your well-being and maximises independence, enabling you to remain active and engaged with the people who matter most. Living at home allows people to spend more time with their families, feel safe in a familiar environment, and remain part of their local community.

Duties of a live-in carer include:

  • Companionship: sharing conversation and spending time together

  • Personal care: assisting with bathing, dressing, and, when necessary, continence support

  • Helping with mobility: some customers need assistance getting around the home

  • Overseeing medication: all according to the individual’s needs - some may need prompting or reminding, while others may need full medication support, including administration.

  • Household chores: help around the house, such as vacuuming or washing clothes

  • Preparing and cooking meals: some clients might also need feeding

  • Running errands: assisting with tasks such as shopping or picking up prescriptions

  • Other support: accompanying clients to community centres for activities, taking walks, pet care, and more

A carer sitting with an elderly woman


Dementia home care service aims to manage the effects and symptoms of dementia, whilst offering warmth, comfort and reassurance to the individual and their families. All our self-employed carers are dedicated to providing the best possible dementia care experience for clients with early or late-stage dementia. Every effort will always be taken to ensure that our clients receive the highest quality of care and assistance provided by well experienced carers, who are vetted, checked with DBS and cleared to offer their services to our special clients.


A change in routine and environment can be very daunting for someone living with dementia. That’s why more families are turning to private care rather than residential care or traditional domiciliary care agencies, enabling their loved one to stay in the place they know and love, supported with 1-to-1 care by a carer who will get to know and understand both the patient and their unique requirements. Our carers understand the emotional, social, and practical challenges of living well with dementia.


People suffering from dementia thrive with daily routines. Patterns in everyday life help our seniors know what to expect and to continue achieving some things on their own. As a result, dementia clients who are guided by daily routines are more likely to live confidently and with dignity.


Your self-employed dementia carer will promote routines in everyday living, covering things such as meals, bathing, and grooming, and will continue supporting and encouraging the client's independence. A senior who is used to bathing in the morning can continue to do so with help from a dementia carer. Bathroom trips may also be consistent to avoid accidents. Walks and any other activity will also continue. In short, the goal of your carer will be to enable life to go on as normal.

Close up of two people holding hands


In many cases, the most important aspect of a person’s care is simple companionship, provided by someone who understands the difficulties that they face on a daily basis. By providing a dedicated companionship care service, your carer will be able to help you enjoy life relatively independently, while also providing the help you do need in daily life. Companionship care is also an excellent way to ensure that a person’s ongoing care needs are monitored and met, as many of our clients have changing needs over time.

A carer helping an elderly woman make a cup of tea


In the morning you might want to be woken up at a certain time – your chosen carer will help you or your loved one to get out of bed at the preferred time.


A carer can help with anything from a simple wake-up call to providing assistance with personal hygiene needs, bathing, dressing, grooming, incontinence care, and anything else you or your loved one requires to start the day in the best possible way. Our self-employed carers can also help with basic activities as well as social and physical activities. For example:

  • Eating and drinking

  • Booking and accompanying clients at appointments

  • Assistance with personal care

  • Monitoring clients’ health and conditions for any concerns and helping with medication if required


If you or your loved one suffers from chronic pain, you may not get adequate sleep at night. Io these cases, your chosen carer will adjust the hours appropriately to fit your unique needs.


Overnight care can be delivered in one of three ways:

  • Sleeping night: when a carer sleeps in your home through the night but is on hand if you need support.

  • Waking night: when a carer stays awake for the night and provides specialist care whenever you require.

  • Sitting service: when a carer stays awake and covers for a regular carer who provides your care full-time.

Close up of medicines being sorted into a pill caddy


Respite care allows those who normally assist you to take time away from their important work. Whether your care is usually provided by a family member or a professional carer, there will be times when they are unable to be there as needed, and respite care is available to meet your needs during that time.



Respite care tasks may include:

  • Cleaning clothes and doing the laundry

  • Vacuuming, dusting, and similar chores

  • Washing dishes

  • Running errands and even preparing meals

  • Personal care and hygiene

  • Assistance with medication

A carer tying an older man's shoes


We understand and respect your need to engage in the outside world and our carers are able to step in and relieve your dependence on others by offering the following services:

  • Errand management, such as prescription and dry-cleaning pick-up, or securing supplies for social events

  • Trips to the shop and entertainment activities such as the cinema or bingo

  • Escorting you to medical appointments, note-taking and sharing information during the appointment.

Live-In Care
Dementia Care
Companionship Care
Hourly / Day / Overnight
Respite Care
Escort Care

“Jonathan and his team looked after both my mum and dad’s care. Including the difficulties associated with Alzheimer’s. The care, professionalism and support provided were second to none. Above all else the communication from offsite management and onsite care was always trouble-free, clear, and planned.”

Troy Baker, Google review

A young man talking to an older man who is in bed


The team at Smile Care Agency is here to help you find the care services that you or your loved one need in

Newcastle upon Tyne or anywhere in the UK. To find out more, please get in touch.


0191 406 2679


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